No per-seat charges. No per-resolution fees. No annual contracts. Just flat monthly pricing that scales with your business.
Same AI resolution quality. Fraction of the cost and complexity.
| Replik | Zendesk AI | Intercom Fin | Ada | |
|---|---|---|---|---|
| Starting price | $29/mo flat | $55/agent/mo + AI add-on | $0.99/resolution | Custom (est. $30K+/yr) |
| Contract | Month-to-month | Annual | Annual | Annual |
| Per-seat pricing | None | Per agent | None | None |
| Hidden usage fees | None | AI usage surcharges | Per-resolution billing | Volume-based tiers |
| Setup time | Under 1 hour | Weeks | Days | Weeks |
| Self-serve onboarding | Yes | Requires sales call | Partially | Requires sales call |
| Knowledge base included | Yes | Separate product | Yes | Yes |
| Autonomous actions | Refunds, account updates, closures | Limited (macros) | Limited | Custom workflows |
| Best for | SMBs ($1M-$50M ARR) | Large enterprise | Mid-market SaaS | Enterprise e-commerce |
Under an hour. Add your knowledge base articles (or point us at your help docs), connect your email forwarding, and Replik starts resolving tickets immediately. No engineering work, no consultants, no multi-week onboarding projects.
It escalates with full context. Your team gets the conversation history, what Replik tried, a confidence score, and a recommended next step. No dead-end deflections — just a clean handoff with everything your agent needs to close the ticket fast.
Replik uses your knowledge base as its source of truth. Every response includes a confidence score so you can set your own quality bar. Typical teams see 80-90% resolution rates within the first week, improving as the knowledge base grows.
We'll let you know when you're approaching your limit. You can upgrade to the next tier at any time — it takes effect immediately with no downtime. We never cut off your customers mid-month.
Yes. Every plan is month-to-month. Cancel with one click, no phone calls, no retention specialists, no penalty. Your data is downloadable for 30 days after cancellation.
No. Replik works alongside your current setup. Forward tickets via email or API, and Replik handles them. Keep your existing help desk as a fallback — Replik doesn't require rip-and-replace.
Yes. 14 days, no credit card required. Full access to all features on the Pro plan. You'll see real resolution results before spending a dollar.
Replik resolves tickets at a fraction of the cost. Set up in under an hour and see the difference today.