Last updated: July 2, 2026
These Terms of Service ("Terms") govern your access to and use of Replik ("Service"), provided by Replik ("we," "us," or "our"). By using the Service, you agree to these Terms.
We grant you a non-exclusive, non-transferable, revocable license to use the Replik platform solely for your own business's customer support operations. You may not sublicense, resell, or otherwise make the Service available to third parties.
You agree not to:
You are responsible for maintaining the confidentiality of your account credentials. You are responsible for all activity that occurs under your account. Notify us immediately at support@replicservice.com if you suspect unauthorized access.
New subscribers are eligible for a full refund within 14 days of their first charge. See our Refund Policy for full details and how to request a refund.
To the maximum extent permitted by law, Replik is not liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or data, arising from your use of the Service.
Our aggregate liability to you for any claims arising from these Terms or the Service is limited to the total fees you paid to us in the three months preceding the claim.
The Service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or achieve any specific resolution rates. AI-generated responses may occasionally be incorrect; you remain responsible for your customer communications.
These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Delaware.
We will notify you by email at least 30 days before any material changes to these Terms take effect. Continued use of the Service after changes take effect constitutes your acceptance of the updated Terms.
Questions about these Terms? Email support@replicservice.com.